Payment Methods

At Smethwick Pets, we offer a variety of secure payment options to make your shopping experience smooth and convenient.

1. Accepted Payment Options

• Digital Wallets: PayPal

2. How to Pay

1. Select the pet toys & accessories you wish to purchase and proceed to checkout.
2. On the payment page, choose your preferred payment method.
3. Enter your payment details in the secure form (or log in to your digital wallet account).
4. Review your order total—including any taxes and shipping fees—and click “Pay Now.”
5. You will receive an email confirmation once your payment is successfully processed.

3. Security & Encryption

We use industry-standard SSL (Secure Sockets Layer) encryption to protect your payment information. All card details are processed through PCI-compliant payment gateways—our store never stores your full card number.

4. Payment Issues & Support

• If your payment is declined, please check your card details or try another payment method.
• For PayPal issues, contact their support teams directly or retry the payment after logging into your account.
• For bank transfer instructions or assistance, email us at contact@smethwickpets.com or call 07 8136 92275.

5. Refunds & Chargebacks

Any refunds due (per our Return & Refund Policy) will be credited back to the original payment method. If you believe a charge is incorrect, please contact us immediately so we can resolve it. Unauthorized chargebacks may result in order cancellation.